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Who Ya Going To Call?

By Brandon Klement, 12/08/17, 9:00AM CST


Who Ya Going to Call? Batman? Superman? Ghostbusters?

No...Complete Ice Arena Services!

But have you ever wondered who we call when the phrase “Let me make a quick phone call and get back to you” ends the phone call? We call Don Schlupp, Jr.!

Let us take a brief moment to introduce "Junior" for those that do not know the “Other Don”.

Don Schlupp Jr. is a Certified Ice Technician and team member at Resurfice Corp. with over 15 years of experience specializing in manufacturing, service and training of the OLYMPIA brand of ice resurfacers. Don is also the manufacturer representative for IMEO courses provided through the ORFA/USIRA Alliance as well as Owner and instructor for Canadian Ice Training. He is also one of the founding members of the A-TEAM.

Now that we are all acquainted, lets get on with it. Some of you are aware that I will be traveling to PyeongChang, South Korea to work as Assistant Chief Ice Technician for the 2018 Winter Olympic Games. We know exactly what you are thinking...who and the H E Double Hockey Sticks are you going to call?

While traveling to South Korea, I will have access to voice, text, and email, but only when a WiFi signal is available and when I am not hard at work. Don Schlupp, Jr. will be the main contact on the bat phone for routine and emergency phone calls; Chris Michaels of CTM Services will be the main contact for Olympia parts.

Routine/Emergency Phone Calls:

Don Schulpp, Jr.

519-500-5992 (Canadian cell)

Olympia Parts and Routine Questions about Olympia or Zamboni:

Chris Michaels

CTM Services (Midwest Olympia Distributor)

132 2nd Ave Lonsdale, MN 55046


During the approximate date ranges below, you can still contact CIAS, but for quicker answers to your important questions and needs, contact Don for routine/emergency phone calls or Chris Michaels for parts. Outside of these date ranges you would go back to contacting me for all your customer service needs.

December 14th, 2017 through December 22nd, 2017 (Final Venue Inspections)

January 9th, 2018 through March 21st, 2018 (Olympic and Paralympic Games)

While we are honored to accept this opportunity to work with an international event of this caliber, and one that only takes place every four years, we ask for your patience and support as we utilize our alternate methods for customer support.

I love it when a plan comes together, and I know this is one that will!

Have a great holiday season and we look forward to working with  you in 2018!